Return & Refund Policy

At Limenavo, we want you to be completely satisfied with your purchase.

30-Day Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition as received.

• Be in its original packaging with all included accessories.

• Include proof of purchase or your order number.

How to Start a Return

To request a return, please contact us at limenavo@gmail.com.

Please do not send your item back without contacting us first. Once your return request is approved, we will provide instructions on where to send your package.

Please note: Customers are responsible for return shipping costs unless the item arrives damaged, defective, or the wrong product was sent.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at limenavo@gmail.com with your order number and photos of the issue. We'll resolve the problem as quickly as possible by offering a replacement or refund where appropriate.

Non-Returnable Items

Returns cannot be accepted for:

• Items showing signs of use or damage caused after delivery.

• Products not returned in their original packaging.

• Gift cards (if applicable).

• Clearance or final sale items (if marked as such).

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.

The returned item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at limenavo@gmail.com.